Pre-Sales

Channel Management

Now SHUNTEC products are exported to all over the world. How to manage the sales channel is very important to SHUNTEC and also the clients. SHUNTEC always prefers to collaborate with wholesaler/distributor.

A-level Distributor, Exclusive Distributor Rights

We are willing to give the A-level distributor rights, or even exclusive distributor rights to clients with strong sales and service capability for certain market / product. They would enjoy our most competitive price and special discount for substantial order.

Co-brand or SHUNTEC Brand

For specific markets, we prefer to operate as a co-brand with our clients, or offer SHUNTEC’s own brand products and services to dealers.

Marketing Support

We are willing to provide clients promotional materials, like catalogs, technical manuals of our heat pumps, and help them to promote products on local media with our news release resources. We can also help to recommend the most suitable product and solution to clients.

In Sales

Model Selection

During sales, our professional sales engineers will recommend product to its clients according to their requirement and help to choose the most suitable models for them.

Applying Local Certificates

Based on the different requirement from different countries, SHUNTEC can help to apply for required product certifications as to the needs of customers.

After-Sales

Customer Visiting

SHUNTEC team will visit customers at least twice a year for after-sales updates, technical trainings, new product introduction and marketing strategy discussion, ensuring close communication with the customers.

Warranty Service

Warranty Service is a must. Our warranty services include maintaining, repairing, replacing a warrantied product and supplement of spare parts. SHUNTEC have various warranty package with different coverage period and content.

Technical Trainings

We make a big difference to other suppliers by attaching great importance to technical trainings. The training will be conducted online or at customers' place in aspects such as product operation training, trouble-shoot training, new technology/application training, etc.